Abacus Technology is seeking a Working Foreman to guide a team of technical staff providing enterprise level support for the Arnold Engineering Development Complex (AEDC) at Arnold AFB.  This is a full-time, represented position.

• Provide scheduling and oversite for a group of 14 technicians. 
• Provide installation and support of desktops, laptops, printers, multifunction devices, and tablets. 
• Develop, maintain, and disseminate a list of all currently supported and approved software, hardware, and peripherals. 
• Respond to all problem calls and dispatch the appropriate category of support which shall include warranty service providers and external software vendors. 
• Coordinate repair/replacement parts with the manufacturer if the hardware or software is still covered by OEM warranty. 
• Perform repairs for items not covered by warranty.
• Provide technical support for troubleshooting communication problems, application problems, Internet operation and access questions, virus assistance, hardware and software implementation or integration problems, and a myriad of additional problems or requirements.
• Provide troubleshooting for IP and some non-IP based desktop systems, peripherals, communications devices, operating systems, and desktop application software; installation of or assisting with installation of client-based desktop software; reporting security breaches; and providing software application assistance for commonly used office automation applications purchased from standard AF support contracts.
• Maintain and support peripheral equipment for client devices including printers, scanners, mobile computing devices, CD/DVD duplicators, and special purpose hardware and software as required by the contract. 
• Maintain client support for LAN access and remote access via VPN and wireless services.
• Ensure all required critical and spare parts are identified for purchase and are on hand and accounted for within bench stock inventory or DPAS record systems.
• Provide spare part status reports to the Communications Focal Point Lead monthly and/or to the government COR as needed. 

5+ years experience in a hands-on technical role providing client service support.  Associate’s degree in a related field.  Must be Security+ certified (or other certification in compliance with DoD 8140/8570 requirements for IAT Level II).  Must have demonstrated experience successfully installing, configuring, and troubleshooting desktops, laptops, and peripherals.  Able to maintain technical documentation and inventory.  Must have solid relationship management and performance management skills.  Able to motivate and direct staff members and subordinates.  Able to interact with all levels of an organization including department leaders, project and program managers, and government staff in a professional manner.  Strong communication and organizational skills and able to effectively prioritize and execute tasks.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled