Abacus Technology is seeking a Computer Technician to provide technical support for a variety of IT issues for the Army Test and Evaluation Command (ATEC) at Fort Hood.  This is a full-time position.

• Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices.
• Configure and deliver ITR requested on customer Change Orders (COs).
• Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Receive, prioritize, document, and actively resolve end user help requests.
• Assist with asset management and inventory of IT assets.
• Assist with security vulnerability remediation.
• Return failed equipment to good working order.
• Work as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications.
• Perform repairs and conduct operational checks, and preventive maintenance service on computer systems, related systems, and office equipment.
• Ensure timely responses to reports of unexpected malfunctions or failures.
• Work with System Administrators to maintain network resources.

3+ years experience in a technical support role.  HS diploma or GED.  Must hold one of the following certifications: A+, Network+, Security+ (or equivalent certification in compliance with DoD 8140 IAT I or II).  Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals.  Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order.  Experience conducting operational checks and replacing defective parts and assemblies.  Able to maintain current knowledge of relevant technology.  Solid customer service skills, including good communication and the ability to demonstrate professionalism.  Able to provide occasional support outside business hours to support special projects or outages.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled