Abacus Technology is seeking a PC Technician to provide desktop and end user support within the Department of State.  This is a full-time position.

• Install COTS software, patches and updates (Office 2016, Symantec, Adobe, Chrome, Windows).
• Support the operation and management of a Microsoft WSUS server and an Antivirus server.
• Assist with IT security auditing.
• Interact with end user to identify and resolve a variety of issues related to desktops, laptops, printers, and server or network connectivity.
• Open and log trouble tickets in the call tracking system to track issues from identification through resolution.
• Provide phone support and direct user support for use of computer hardware and software, including printing, installation, word processing, email and operating systems.
• Maintain desktops (including upgrades and configuration); configure laptops; create accounts, accesses, and permissions.
• Communicate technical information in a non-technical manner.
• Maintain printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.) and assist with relocation of staff and equipment moves.
• Update and maintain online inventory of all equipment, software, and license users.

2+ years experience in a help desk or technical support role.  Associate’s degree in Computer Science, Information Systems, Telecommunications, or related field.  Must be Security+ CE certified (or hold an equivalent certification in compliance with DoD 8570/8140 IAT Level II).  Hands-on experience with Microsoft Windows 10, Active Directory, and MS Office 2016.  In-depth knowledge of operating systems, applications, printers, and PC hardware.  Solid customer service skills, including good communication and the ability to demonstrate professionalism.  Strong customer service and communication skills required; verbal and written.  Able to lift up to 50lbs.  Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.  Understanding and appreciation for information security within systems and user devices.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled