Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. This is a full-time position.
5+ years experience in a help desk or technical support role. Bachelor’s degree in a related field desired. Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements). ITIL v3 Foundations certification desired. Experience managing ticket resolution ITSM, such as Remedy. Experience with mobile device management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices. Experience with iPhone mobile devices and PureBred software for mobile device management. Experience with Blackberry devices and Blackberry Unified Endpoint Management software on mobile devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
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