Abacus Technology

Help Desk Technician

Job Locations US-IL-Scott AFB
Posted Date 1 month ago(7/6/2020 7:04 PM)
Job ID


Abacus Technology is seeking a Help Desk Technician to provide enterprise level support for the HQ Air Mobility Command Surgeon General Medical IT Services program at Scott AFB.  This is a full-time position.




Provide help desk support through the following activities:

  • Maintain workstations with current software.
  • Configure, apply, and troubleshoot software upgrades.
  • Perform diagnostics and recovery procedures.
  • Manage software licenses.
  • Support, troubleshoot, and provide training for hardware and software applications.
  • Replace obsolete equipment.
  • Reformat/reimage systems.
  • Install hardware and software upgrades.
  • Provide diagnostic services and system recovery.
  • Sanitize and prepare for shipment or disposal of obsolete equipment/systems.
  • Log, update, and close trouble tickets in a tracking system.
  • Configure workstations.
  • Maintain access control lists.
  • Perform user account maintenance.

Resolve customers’ administrative and technical problems according to their administrative rights via voice, written, or remote-control activities.  Document and track trouble tickets to resolution.  Maintain information on methods used by the contractor or outside source to resolve previous incidents or create a record for future reference if the incident has not been experienced previously.  Provide research and analysis of systems problems, and coordinate with the technical support staff to document findings and events in the Help Desk support management tool.  Monitor and maintain all Help Desk software and hardware so that all Help Desk systems are compliant with current and applicable IT standards. 


2+ years experience in a help desk or technical support role.  Associate’s degree in a related field.  Must hold a certification in compliance with DoD 8570 requirements.  Experience with Microsoft Windows 7/8/10 and Office 2010/2013.  In-depth knowledge of operating systems, applications, printers, and PC hardware.  Familiarity with a trouble ticket system such as Remedy or similar tool.  Experience with TCP/IP, WINS, and DNS.  Experience interacting with application users, resolving problems and responding to inquiries. Experience overseeing daily performance of systems.  Experience monitoring and troubleshooting file transfers on the network.  Knowledge of web-based systems.  Comfortable supporting multiple projects/customers concurrently.  Experience developing user guides or training materials.  Familiarity with Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA) and Corporate Dental Application (CDA), or other Clinical Information Systems preferred.  Solid customer service skills, including good communication and the ability to demonstrate professionalism.  Must be a US citizen and hold a current Secret clearance.


Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.




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