Abacus Technology is seeking a Data Center Manager to oversee the daily operations and maintenance for the National Science Foundation (NSF). This is a full-time position.
Provide guidance and leadership for all aspects of data center operations, maintenance, resiliency, recovery and security (physical, administrative and technical). Oversee on-site personnel, including: on-boarding and termination processes, training and certification, and ensuring proper administrative controls are in place and adhered to. Monitor all data center resources required to sustain service operations at agreed to service levels. Provide impact assessments for financial, schedule, technical, resource, and risk levels for all change requests or regulatory requirements. Coordinate with security operations to protect, detect, respond and recover from attacks against data center assets. Oversee and direct the planning, scheduling, execution and tracking of the construction and installation of data center assets and supporting elements (e.g., systems, networks, telecom, power, HVAC, security controls). Establish and maintain full life-cycle asset management (LCAM) practices for all technology assets and related services within the data center (equipment, software, licenses, service contracts and warranties). Maintain configuration item (CI) entries within the configuration management database (CMDB) for all data center assets under management. Support the development of business continuity (BC) and disaster recovery (DR) strategies, plans and drills/exercises with follow-up lessons learned for failure remediation and continuous improvement. Coordinate with IT, BC/DR engineering and business teams to develop capacity strategies and planning ensuring sufficient data center capacity for footprint, interior networks, telecom, HVAC, and commercial power service, distribution and redundancy (e.g., UPS, on-site backup power generation). Maintain accurate accounting of system age for all physical configuration items (CIs) to determine expected reliability and end-of-life for systems and components. Ensure all technology assets (equipment, software, third-party services) introduced into the data center through the supply-chain are in compliance with USG customer authorizations, policies, regulations, standards and guidelines. Identify threats (natural hazards and vulnerabilities to malicious acts) and develop protection strategies and mitigations as part of a comprehensive risk management practice. Prepare plans, budgets, and documents related to data center expansion, additions or modifications, and ensure compliance with all USG policies, regulations, standards, guidelines and best practices. Support planning for development and installation of data center capabilities according to USG current and future requirements. Support strategies and planning for cloud integration and security with on-prem services and assets. Oversee data center resource allocations to support incident response and troubleshooting assistance in achieving timely resolution. Manage and perform research toward development of new/advanced data center capabilities and practices. Maintain optimal level of customer satisfaction across each supported application or service. Evaluate emerging best practices for data center design, operation and maintenance. Manage operational budget and costs. Oversee the development of guides, handbooks and procedures used by data center personnel. Support USG security reviews, FISMA audits, OIG investigations, FOIA requests, customer leadership requests, IV&V, and/or quality assurance (QA) compliance assessments. Support processes and reviews for USG authority to operate and/or accreditation. Provide advisory communications to USG stakeholders regarding daily data center operations. Assist USG customers in negotiating supplier contracts with vendors and service providers for technology, supplies, consumables and services.
10+ years experience in systems and network operations. Bachelor’s degree in a related field. Must hold either the Certified Protection Professional (CPP) or ITIL certification. AOS-P or AOS-E certifications desired. Experience with data center consolidation and modernization through the use of server virtualization and cloud computing solutions. Deep knowledge of Data Center Management, including design, infrastructure (hardware, software and telecommunications), maintenance and operations. Able to respond to data center problems resulting from catastrophic events, incident response and power outages and assist with the execution of the disaster recovery plan when a business or IT operations disruption occurs. Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and to meet the customer’s requirements. Must have strong written and verbal communication skills and be able to present information to both a technical and non-technical audience. Maintain expert knowledge on all technologies and applications supporting data center operations. Maintain expert knowledge on all business procedures associated with assets and workload capacity. Maintain effective professional relationships with IT managers. Knowledge of OMB, NIST, FISMA, FITARA policies, regulations, standards and guidelines. Must be a US citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.