Abacus Technology

  • Help Desk Technician

    Job Locations US-OH-Wright-Patterson AFB
    Posted Date 4 months ago(5/13/2019 8:39 AM)
    Job ID
    2019-4046
  • Overview

    Abacus Technology is seeking a Help Desk Technician to provide technical support for the Air Force Research Lab (AFRL) at Wright-Patterson AFB.  This is a full-time position.

    Responsibilities

    Provide support to end users on a variety of issues.  Identify, research, and resolve technical problems.  Respond to telephone calls, email and personnel requests for technical support.  Document, track, and monitor the problem to ensure a timely resolution.

    Qualifications

    0-2 years experience in a technical support role.  Associate’s degree in a related field.  Must hold at least one of the following certifications: A+ CE, Network+ CE, and/or CCNA-Security.  Must have knowledge of commonly-used concepts, practices, and procedures related to technical support.  Able to follow instructions and pre-established guidelines to perform the functions of the job.  Able to provide regular updates to the management team.  Strong written and verbal communication skills.  Must be a US Citizen and hold a current Secret clearance.

     

    Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

     

    EOE/M/F/Vet/Disabled

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