Abacus Technology is seeking a Systems/Hardware Support Technician to provide technical support and asset management in an enterprise level environment. This is a full-time position at Al Udeid AB.
Install, administer and maintain client machines, devices, peripherals and software, and provide and technical support to network end-users. Add, move and change client hardware and software to meet end user data, voice and video needs. Provide system support to clients operating on the network/domain. Configure client level software, modify software configuration, and perform basic configuration management functions. Notify the unit Equipment Custodian of any hardware relocation and equipment problems. Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment. Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions. Periodically review the organization's needs for computer resources and validate computer equipment requirements the unit Equipment Custodian submits. Promote user awareness concerning unauthorized or illegal use of computer hardware and software. Implement client workstation software patches, security fixes, and service releases according to local instructions. Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans. Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software. Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK) and Communications Fly-away Kits (CFK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions. Perform asset management, warehouse and logistics support activities in support of Enterprise and AOC networks and systems. Provide Equipment Control Officer (ECO) support. Establish, manage and maintain equipment accountability (inventory/positive control) to include the tracking of assets from initial acquisition, during removal/replacement/repair, and through final disposition. Ensure accounts are inventoried to validate the possession, location and quantity of accountable assets annually, and conduct out of cycle inventories as required. Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required. Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system. Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory. Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property. Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities. Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for equipment and software. Analyze and recommend updates, enhancements or replacements to extend the life or improve reliability of equipment. Report excess and/or unserviceable property to the appointed government representative for disposition instructions. Prepare assets for and assist with asset final destruction and disposal. Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe. Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.). Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; report discrepancies to government technical representative. Support equipment, material and supply receiving activities to include inspecting shipments to verify the type, quantity and condition of items received match invoice or shipping documents. Support packaging, palletizing, shipping, transporting and transferring of equipment, material and supplies, to include preparing and processing required shipping, property transfer and customs documentation. Maintain a record and inventory of stored non-accountable bench stock equipment, material and supplies. Perform periodic inventory of bench stock items, assist with replenishment and reordering actions for low bench stock items, and restock assets, as required.
2+ years experience in a help desk or technical support role. Associates degree in related field or an additional 2 years experience in a help desk or technical support role. Must be Security+ certified. Able to troubleshoot and repair desktops and laptops. Must have expertise in Windows 10 for PCs and 2012/2016 on the server-side. Knowledge of Windows PC and server configuration and integration. Experience with Remedy or similar trouble ticket system. Experience using and contributing to a knowledge management database. Able to handle high priority problem calls and interact with clients at varying organizational levels. Strong organizational skills and attention to detail with the ability to manage priorities. Must have outstanding oral communication and customer service skills. Versatility, flexibility, and a willingness to work within constantly changing priorities. Must be a US Citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.