Abacus Technology is seeking a Systems/Hardware Support Technician to provide technical support in an enterprise level environment. This is a full-time position at Shaw AFB.
Install, administer and maintain client machines, devices, peripherals and software, and provide and technical support to network end-users. Add, move and change client hardware and software to meet end user data, voice and video needs. Provide system support to clients operating on the network/domain. Configure client level software, modify software configuration, and perform basic configuration management functions. Notify the unit Equipment Custodian of any hardware relocation and equipment problems. Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment. Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions. Periodically review the organization's needs for computer resources and validate computer equipment requirements the unit Equipment Custodian submits. Promote user awareness concerning unauthorized or illegal use of computer hardware and software. Implement client workstation software patches, security fixes, and service releases according to local instructions. Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans. Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software. Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK) and Communications Fly-away Kits (CFK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.
2+ years experience in a help desk or technical support role. Associates degree in related field or an additional 2 years experience in a help desk or technical support role. Must be Security+ certified. Able to troubleshoot and repair desktops and laptops. Must have expertise in Windows 10 for PCs and 2012/2016 on the server-side. Knowledge of Windows PC and server configuration and integration. Experience with Remedy or similar trouble ticket system. Experience using and contributing to a knowledge management database. Able to handle high priority problem calls and interact with clients at varying organizational levels. Strong organizational skills and attention to detail with the ability to manage priorities. Must have outstanding oral communication and customer service skills. Versatility, flexibility, and a willingness to work within constantly changing priorities. Must be a US Citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.