Abacus Technology is seeking a System Administrator to provide technical support for the USAFE Network Control Center at Ramstein AFB. This is a full-time position.
Provide Performance Management services, such as: trend analysis, predictive modeling and use of other diagnostic tools. Collect network data to develop and report metrics. Provide metrics reports to the network infrastructure personnel monthly, unless another frequency is mandated by the local squadron commander. Provide input to monthly network services outage report that should include network service outages, their duration, number of users impacted, etc. Utilize local help desk ticket system and associated databases to, enter, document, track, coordinate, route, resolve, and close user ticket issues. Monitor and respond to Fault Monitoring Management services. Collect network data by monitoring and analysis of network behavior and report such data as requested by the local Squadron. Provide monthly input to the Network Services Outage Report. Assist the government in the performance of system administration and database configuration control and documentation support for customer support for multiple IT systems. Provide hardware maintenance of multiple systems. Execute technology insertion and system refresh required for multiple systems as determined by the Government. Provide system administration for systems, servers, workstations, peripherals, communications devices and software. Perform the responsibilities delegated by the Network Ops Center (NOC)/Network Control Center (NCC) to optimize performance and quality of service. Ensure servers, workstations, peripherals, communications devices and operating system/application software are properly configured for network operation, are operational and are available to customers. Perform routine system maintenance. Work with the NOC/NCC to implement network security policies and procedures. Implement software patches and security fixes as required by the Air Force Network Operation and Security Center (AFNOSC) or program management office. Test and validate the proper operation and configuration with appropriate patches and fixes, as required above, prior to restoring any device to the network. Ensure physical security of DoD Information Network (DoDIN) components.
3+ years experience in systems administration and support. Bachelor’s degree in a related field. Additional work experience and certifications may be substituted for degree requirements. Must be Security+ certified (or hold another certification in compliance with DoD 8570 IAT II). Experience providing technical support for a variety of hardware and software issues. Experience with a trouble ticket system. Able to develop a thorough understanding of the customer’s mission needs and be knowledgeable of the hardware and software capabilities and limitations supporting that functional system. Able to communicate with management, technical staff, and end users in a clear and professional manner. Excellent oral and written communication skills. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.