Abacus Technology is seeking a Service Continuity Manager to support planning and analysis for continuity and contingencies at Fort Bragg. This is a full-time position.
Edit, revise, and maintain the following plans for Government approval: Business Continuity Plan (BCP); Business Recovery Plan (BRP); Continuity of Operations Plan (COOP); Continuity of Support Plan/IT Contingency Plan; Crisis Communications Plan; Cyber Incident Response Plan; Disaster Recovery Plan; and Occupant Emergency Plan. Participate in Fort Bragg emergency operations planning meetings. Conduct random follow-up survey calls to customers that have received services and enters information in the NEC Interactive Customer Evaluation Program (ICE) portal. Analyze monthly ICE data and delivers reports/briefs to leadership detailing the organizations customer service metrics. Provide recommendations for customer service improvement. Assist in managing, scheduling and coordinating the NEC town hall program for Fort Bragg information management officers (IMO’s) and unit G-6/S-6’s and others. Assist NEC in defining knowledge content, organization, and key words. Work with NEC web team, data managers and subject matter experts to support and implement the organization’s knowledge management program.
6+ years experience in an IT role with problem or incident management. Must hold at least one of the following ITIL Intermediate certifications or be able to obtain within six months of hire date: Service Design; Service Transition; Service Operation; and/or Planning, Protection, and Optimization. Must hold National Incident Management System's Incident Command System (NIMS) 100, 200, 300, 400, and 700 certification or be able to obtain with six months of hire. Experience developing, revising, and supporting continuity and recovery plans. Able to develop a disaster recovery plan and identify the resources needed to implement the plan. Must possess excellent written and oral communication skills and excellent, proven analytical skills. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.