Abacus Technology is seeking a Change Manager to provide configuration, change, and release management support at Fort Bragg. This is a full-time position.
Accept and record new or revised local or LandWarNet (LWN) Change Requests (CRQs) into the classified and unclassified ticketing system to record and store CRQ documentation. Maintain current status information on all Fort Bragg local and LWN CRQs. Update CRQs as necessary. Review, sort, classify and re-assign all CRQ tickets to the correct support group(s) for action. Coordinate with customer and support groups as necessary to ensure routing and handling of CRQs within established guidelines. Develop agendas and minutes for Technical Review Board (TRB) and Configuration Control Board (CCB) meetings.
6+ years experience in a configuration or change management role. Must be CAP or Security+ CE certified. Must hold at least one of the following ITIL Intermediate certifications or be able to obtain within six months of hire date: Service Design; Service Transition; Service Operation; and/or Planning, Protection, and Optimization. Must have strong background and experience defining, developing, implementing, maintaining, and reporting on configuration/change management engineering functions. Experience with BMC Remedy or similar tool for ITSM. Knowledge and experience of Systems Engineering Processes such as, but not limited to Change Management, Configuration Management, Requirements Management, Asset Management, etc. Must be proficient with all Microsoft Office tools and SharePoint. Must be able to work as part of a team or independently. Able to work well under tight deadlines and handle multiple assignments. Must have excellent verbal and written communication skills. Must be able to perform work involving the research, definition of scope, and selection of problem investigation for subject areas as directed. Must have solid communications skills and be capable of working with all levels of an organization. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.