Abacus Technology is seeking a Desktop Technician to provide in-person technical support for a variety of hardware, software, and systems issues at Fort Bragg. This is a full-time position.
Perform tasks related to the implementation, administration, and support of Microsoft’s Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC. Provide support for the Microsoft Outlook (2007 and 2010) e-mail users. Provide troubleshooting support for software and hardware. Resolve and document problems when installing and upgrading systems and software. Provide support for the administration of remote access systems. Provide troubleshooting and installation support for Tandberg desktop Video Teleconferencing (VTC) systems. Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments. Support the implementation and adjudication of information assurance and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO G6. Provide service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (including VoIP). Perform equipment and service-type inventory for data collection required for service level agreements. Support change management processes to enhance the Government’s control of the life cycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. Provide content and access management. Provide service desk services, including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes voice over internet protocol). Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service. Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance. Support thin client desktop solutions in accordance with the Army approved product list. Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end-user’s desktop. Disseminate and ensure implementation of cyber security policy, guidance, and training requirements. Develop or coordinate the development and support of C&A requirements, and initiate re-accreditation as required. Ensure configuration management for IS software (including IS warning banners) and hardware is maintained and documented. Ensure system recovery processes are monitored and that security features and procedures are properly restored. Maintain current software licenses and ensure security related documentation is current and accessible to properly authorized individuals.
3+ years experience in a help desk or technical support role. Must be Security+ CE certified. Must be MCITP: Enterprise Desktop Support Technician Windows 10 certified or be able to obtain within 6 months of hire date. Must have expertise in Windows operating systems 10 for PCs and 2012/2016 on the server-side. Knowledge of Windows PC and server configuration and integration. Experience with Remedy or similar trouble ticket system. Experience using and contributing to a knowledge management database. Able to handle high priority problem calls and interact with clients at varying organizational levels. Strong organizational skills and attention to detail with the ability to manage priorities. Must have outstanding oral communication and customer service skills. Versatility, flexibility, and a willingness to work within constantly changing priorities. Must be willing to provide after-hours and on-call support as part of a rotation when necessary. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.