Abacus Technology is seeking a Desktop Technician to provide in-person technical support for a variety of hardware, software, and systems issues at Fort Bragg. This is a full-time position.
Implement, administer, and support Microsoft Windows operating system, including installation, software distribution, and implementation on client systems supported by the NEC. Provide support for the Microsoft Outlook e-mail users. Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments. Support the implementation and adjudication of information assurance and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO G6. Perform equipment and service-type inventory for data collection required for service level agreements. Provide database administration/operational data services. Recommend improvements to functional applications. Manage, configure, and troubleshoot C4IM and services for office automation, which includes desktop personal computers, laptop computers, notebook computers, hand-held computers, personal digital assistants, site licenses, software control and leasing of C4IM. Provide enterprise C4 systems support, to include supporting software products that enable a desktop common operating environment and enforcing desktop configuration management. Provide functional application development and troubleshoot computer workstation incidents for the operational issues locally developed applications and systems. Provide systems administration (operate and maintain); and provide input to develop procedural guidance for operation and management of servers, cybersecurity, and user accounts, including technical/operational aspects of server management. Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service. Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance. Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end-user’s desktop.
3+ years experience in a help desk or technical support role. Must be able to meet DoD 8570 IAT I certification requirements (A+ CE, Network+ CE, CCNA-Security, or SSCP). Must be MCITP: Enterprise Desktop Support Technician Windows 10 certified or be able to obtain within 6 months of hire date. Must have expertise in Windows operating systems 10 for PCs and 2012/2016 on the server-side. Knowledge of Windows PC and server configuration and integration. Experience with Remedy or similar trouble ticket system. Experience using and contributing to a knowledge management database. Able to handle high priority problem calls and interact with clients at varying organizational levels. Strong organizational skills and attention to detail with the ability to manage priorities. Must have outstanding oral communication and customer service skills. Versatility, flexibility, and a willingness to work within constantly changing priorities. Must be willing to provide after-hours and on-call support as part of a rotation when necessary. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.