Abacus Technology is seeking a Shift Lead to oversee a team providing tier II technical support for the Department of Homeland Security (DHS) OneNet program. This is a full-time position.
Lead engineering operational Tier II support services including monitoring network utilization, conducting trend analysis for various network traffic areas, performing data collection for input to the network capacity planning, manage problem briefs and ticket status reports, monitor and adjust the IP Quality of Service queue allocations, review of software monitoring tools, change and configuration management support. Facilitate the service transition of core infrastructure and services into the operational environment.
5+ years experience in routing/switching in an engineering support capacity for enterprise level WAN networks. Bachelor’s degree in a related field desired. Must hold the Cisco Certified Network Associate (CCNA) certification. Experience in all phases of the engineering life cycle including: requirements; architecture; design; implementation; testing; and operations and maintenance. Thorough knowledge of routers, switches, and firewalls. Able to assess infrastructure, identify areas for improvement, and recommend solutions. Able to provide technical guidance and direction to team members and lower level technicians. Knowledge of relevant server-side tools and technologies. Experience with network monitoring and management using an automated solution. Experience installing, configuring, and maintaining servers and desktops in an enterprise organization. Solid customer service and communication skills are critical as well as the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner. Previous experience supporting DHS highly desirable. Must be a US citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.