Abacus Technology is seeking a Help Desk Specialist to provide technical support for a variety of issues related to phone systems at Joint Base Andrews. This is a full-time position.
Provide a broad range of telecommunication support services including: routine on-going and ad hoc telecommunication operations (i.e., Voice over Internet Protocol (VoIP) based phone system fax, voice mail, video conferencing, cellular, and paging); installation and maintenance work; configuration and installation and/or operation of all types of wide-area and premise telecommunications systems; and analysis, development, and implementation of telecommunications service and equipment. Configure, distribute, update, and troubleshoot mobile devices. Provide training to users as necessary.
1+ years experience providing technical support for analog and digital phone systems (single/multi-line phones). Must be Security+ certified. Experience installing, configuring, and troubleshooting analog and digital phone systems. Experience with Voice over Internet Protocol (VoIP). Experience with virtual servers. Experience with Cisco or Tandberg VTC equipment. Must be highly motivated, a self-starter and customer oriented with ability to adapt quickly to a rapidly changing environment. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.