Abacus Technology is seeking a Network Field Support Specialist to provide technical support for networks and end users in an enterprise environment. This is a full-time position.
DULUTH EIT SERVICES: Abacus Technology is hiring immediately for a recently-awarded large, long-term program. Full Scope Polygraph is required. Abacus has been selected as a subcontractor to provide regional enterprise IT services and devices to the end-user workforce of a large Government agency located across the Northeastern United States. IT Services include campus area networks and local area networks supporting end user desktop/laptop/tablet, phone, printers, copiers, and wireless devices. DULUTH interacts with a Global Service Desk and provides data and status for regional enterprise services.
Perform maintenance, sustainment of existing networks, and identification/correction of issues. Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators. Monitor data or voice system networks for various messages, alarms, or issues. Activate scripts as alarms occur or issues surface. Confirm accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiate resolution as appropriate. Troubleshoot problems using scripts and standard, routine procedures; escalates as appropriate. Research issues to determine if problem may be resolved using predefined procedures. Resolve basic issues and document the results. Communicate occurrence of alarms or issues and resulting actions taken to resolve or escalate problem. Execute scheduled maintenance routines in accordance with standard procedures. Identify issues or problems and resolves as appropriate; escalate when necessary. Activate/deactivate network lines according to established schedules. Perform first- and/or second-level problem determination (first level is help desk). Interface with users and/or network vendors.
2+ years experience in programs and contracts of similar scope, type, and complexity. Associate's degree in engineering technology. Two (2) years of additional network engineering experience may be substituted for an Associate's degree. Work-related certifications such as CompTIA Network+, CCENT, and/or CCNA desired. Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus. Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc. Experience with Taclanes/KG-175, etc. Experience with MPLS, BGP, VPNs, etc. Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.
Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.