Abacus Technology is seeking a Help Desk Customer Interface Technician to support Windows and Linux computers for the AFRL Rocket Lab at Edwards AFB. This is a full-time position.
Provide customers with in-depth telephone and desk-side technical support for software applications, networking issues, and remote access support. Install, configure, diagnose, repair, and upgrade servers, computer hardware, and equipment while ensuring optimal performance. Document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference. Support and maintain PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required.
0-3 years experience in a help desk or technical support role. The following certifications are desired: MTA, CCNA-Security, Security+, Network+, and/or A+. Experience with Microsoft Windows and/or Linux operating systems. Must be proficient in all aspects of the system life cycle and have an understanding of large-scale system development. Able to adapt to the customer environment and develop an understanding of the business. Able to analyze complex inputs and translate data into well-defined system requirements. Comfortable interacting heavily with clients and end users to assess current state of systems and architecture, as well as future needs. Attitude, adaptability, and ability to learn are paramount. Strong written and verbal communication skills. Must be a US Citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.