Abacus Technology is seeking a VTC Facilitator to support classified and unclassified video teleconferences for the AFRL Rocket Lab at Edwards AFB. This is a full-time position.
Schedule, coordinate, facilitate, and set up VTC requests/sessions, both secure and un-secure. Maintain VTC account information. Track, document, and brief management on VTC utilization trends. Provide daily VTC availability reports. Conduct basic troubleshooting. Configure VTC systems, related communications devices, and peripheral equipment to include testing. Develop training materials, and train on-site personnel in the proper use of the VTC-A/V hardware/software. Provide presentation support, as required.
0-2 years experience in a help desk or technical support role. Must be DISA Tier 1 Facilitator trained. Must have knowledge of various AV technologies and software. Experience with MS Office. Must be detail-oriented and demonstrate strong organizational skills. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.