Abacus Technology is seeking a TCO Support Technician to support mobile devices for the AFRL Rocket Lab at Edwards AFB. This is a full-time position.
Track, manage, and troubleshoot telephones, cellphones, smartphones, mobile hotspots, jetpacks, and modems. Maintain and update inventory database. Coordinate repairs with third party vendors. Document issues in a trouble ticket system.
0-2 years experience in a help desk or technical support role. Experience providing technical support for mobile devices. In-depth knowledge of current telephone, cellphone, and smartphone hardware. Must be detail-oriented and demonstrate strong organizational skills. Familiarity with a trouble ticket system such as Remedy, ServiceNow, or similar tool. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.