Abacus Technology

  • TCO Support Technician

    Job Locations US-CA-Edwards AFB
    Posted Date 6 months ago(6 months ago)
    Job ID
    2018-3375
  • Overview

    Abacus Technology is seeking a TCO Support Technician to support mobile devices for the AFRL Rocket Lab at Edwards AFB.  This is a full-time position.

    Responsibilities

    Track, manage, and troubleshoot telephones, cellphones, smartphones, mobile hotspots, jetpacks, and modems.  Maintain and update inventory database.  Coordinate repairs with third party vendors.  Document issues in a trouble ticket system.

    Qualifications

    0-2 years experience in a help desk or technical support role.  Experience providing technical support for mobile devices.  In-depth knowledge of current telephone, cellphone, and smartphone hardware.  Must be detail-oriented and demonstrate strong organizational skills.  Familiarity with a trouble ticket system such as Remedy, ServiceNow, or similar tool.  Solid customer service skills, including good communication and the ability to demonstrate professionalism.  Must be a US citizen and hold a current Secret clearance.

     

    Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

     

    EOE/M/F/Vet/Disabled

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