Abacus Technology is seeking Field Services Lead to oversee a team of field technicians providing telecommunications support for the AFRL Rocket Lab at Edwards AFB. This is a full-time position.
Provide customer support, assistance, and orientation for telephony infrastructure systems utilized by AFRL. Interact with users to ensure technical support is properly provided for a variety of issues including repairing, replacing, programming, and maintaining all switches, peripherals, software, hardware configurations, and communication networking equipment. Provide technical assistance as needed to current and potential users to mitigate IT systems operations disruptions. Provide technical hands-on and remote access assistance with telephone installations, hardware configurations, and communication networking. Manage infrastructure devices and systems using the latest approved software tools. Participate in meetings, discussions, committees, or special IT projects as needed. Analyze areas of concern, identify problems, and resolve conflicts as they arise. Review, update, and generate documents supporting the communication systems.
5+ years experience in telecommunications infrastructure and facility design, installation, and IT hardware repair. Bachelor’s degree in a related field desired. Must be BICSI RCDD certified. Experience in telephony and cable systems architecture, integration techniques, and testing methods. Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results. Must have extensive experience with desktop and server hardware and operating systems. Experience with Microsoft Windows 10 and Office 2010/2013. In-depth knowledge of operating systems, applications, printers, and PC hardware. Familiarity with a trouble ticket system such as Remedy, ServiceNow, or similar tool and understanding of automated workflows. Experience with TCP/IP, WINS, and DNS. Experience with peripheral support including printers. Must have solid relationship and performance management skills. Able to motivate and direct staff members and subordinates. Able to effectively prioritize and execute tasks in a high-pressure environment. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.