Abacus Technology is seeking a Web Operations Lead to support web services within the Intelligence Community. This is a full-time position.
DULUTH EIT SERVICES: Abacus Technology is hiring immediately for a recently-awarded large, long-term program. Full Scope Polygraph is required. Abacus has been selected as a subcontractor to provide regional enterprise IT services and devices to the end-user workforce of a large Government agency located across the Northeastern United States. IT Services include campus area networks and local area networks supporting end user desktop/laptop/tablet, phone, printers, copiers, and wireless devices. DULUTH interacts with a Global Service Desk and provides data and status for regional enterprise services.
Provide overall management of all web services tickets and Web Operations Support team activities. Work closely with the Web Project Planner and Web Developer Lead to ensure any tickets that are beyond the scope of the Web Operations Support Team are either remedied with the Web Development Team or turned over to the WPMO as projects.
5+ years experience in web development and implementation. Bachelor’s degree in a related field. Experience providing web help desk support. Experience with MS Project and Office Suite. Must have proven customer service experience. Able to work independently or as part of team and to interact professionally within all levels of an organization. Experience supporting Intelligence Community customers is desired. Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.
Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.