Abacus Technology is seeking an Incident Controller to coordinate major incidents with cloud services providers. This is a full-time position.
This is a prospective position that we’ve posted with the intention of building a pipeline of candidates based on submitted proposals and pending contract awards.
Responsible for coordinating major incidents with cloud service providers. Provide notification of major incidents and status to stakeholders. Coordinate emergency change requests, monitor incident records not resolved between multiple service providers, that are past due or have changed priorities. Responsible for quality control of all externally resolved incident records. Facilitates all after action reports and closes out major incidents.
Multiple positions available to include Junior (1-3 years experience), Mid (4-6 years experience), and Senior (6+ years experience) levels. Must be ITIL Practitioner certified and able to meet IAT 8570 Level II certification requirements. Must hold a current Top Secret clearance with SCI eligibility (TS/SCI).
Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.