Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Deliver technical customer support over the phone in an OCONUS environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems. Serve as the technician at the focal point of all user issues, job tracking, and Workflow Management interface. Maintain, load, and administer the basic computer platform, software, firmware, and hardware. Act as the first level of support for desktop, network, and server issues. When needed, based on judgement of the technician, escalate helpdesk requests that cannot be resolved to the higher levels of support, where appropriate. Track all helpdesk calls and time to resolution. Coordinate with other functional support areas to resolve helpdesk tickets. Ensure minimum data requirements are entered into the trouble ticket.
3 years in a Help Desk Technician or similar role providing end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing U.S. Government computers in a network environment. Microsoft Certified Professional (MCP) or equivalent. IAT Level I - One of the following: A+CE, CCNA- Security, Network+CE, SSCP. Proficient with MS Office and MS Windows. Able to communicate with management, technical staff and end users in a clear and professional manner. Excellent oral and written communication skills. Must be a U.S. Citizen with an active DoD Secret security clearance and willing to relocate to the Kingdom of Saudi Arabia (KSA).
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.