Abacus Technology

  • Telephony Field Support Specialist (Intelligence Community / Duluth)

    Job Locations US-MD-Fort Meade
    Posted Date 8 months ago(2/13/2018 10:39 AM)
    Job ID
    2017-3025
  • Overview

    Abacus Technology is seeking a Telephony Field Support Specialist to provide technical support for end users.  This is a full-time position.

     

    DULUTH EIT SERVICES:  Abacus Technology is hiring immediately for a recently-awarded large, long-term program.  Full Scope Polygraph is required. Abacus has been selected as a subcontractor to provide regional enterprise IT services and devices to the end-user workforce of a large Government agency located across the Northeastern United States. IT Services include campus area networks and local area networks supporting end user desktop/laptop/tablet, phone, printers, copiers, and wireless devices. DULUTH interacts with a Global Service Desk and provides data and status for regional enterprise services.

    Responsibilities

    Install, operate, maintain, repair, and modify end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.  Perform a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.  Troubleshoot and solve technical issues related to end user equipment hardware and software.  Ensure customer satisfaction is achieved.

    Qualifications

    5+ years experience in a technical support role.  Associates’ degree in a related field (2 years of additional experience may be substituted for the degree requirement).  DoD 8570 IAT I certification desired.  Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones.  Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.

     

    Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.

     

    EOE/M/F/Vet/Disabled

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