Abacus is seeking a Telephony Field Support Specialist to provide technical support for end users. This is a full-time position.
This is a prospective position that we’ve posted with the intention of building a pipeline of candidates based on submitted proposals and pending contract awards.
Install, operate, maintain, repair, and modify end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios. Perform a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshoot and solve technical issues related to end user equipment hardware and software. Ensure customer satisfaction is achieved.
5+ years experience in a technical support role. Associates’ degree in a related field (2 years of additional experience may be substituted for the degree requirement). DoD 8570 IAT I certification desired. Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones. Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.
Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.