Abacus Technology

Telephony Field Support Specialist (Intelligence Community/Prospective)

Job Locations US-MD-Fort Meade
Posted Date 2 weeks ago(2/13/2018 10:39 AM)
Job ID
2017-3025

Overview

Abacus is seeking a Telephony Field Support Specialist to provide technical support for end users.  This is a full-time position.

 

This is a prospective position that we’ve posted with the intention of building a pipeline of candidates based on submitted proposals and pending contract awards.

Responsibilities

Install, operate, maintain, repair, and modify end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.  Perform a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.  Troubleshoot and solve technical issues related to end user equipment hardware and software.  Ensure customer satisfaction is achieved.

Qualifications

5+ years experience in a technical support role.  Associates’ degree in a related field (2 years of additional experience may be substituted for the degree requirement).  DoD 8570 IAT I certification desired.  Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones.  Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.

 

Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.

 

EOE/M/F/Vet/Disabled

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