Abacus Technology is seeking a Telephony Field Support Specialist to provide technical support for end users. This is a full-time position.
DULUTH EIT SERVICES: Abacus Technology is hiring immediately for a recently-awarded large, long-term program. Full Scope Polygraph is required. Abacus has been selected as a subcontractor to provide regional enterprise IT services and devices to the end-user workforce of a large Government agency located across the Northeastern United States. IT Services include campus area networks and local area networks supporting end user desktop/laptop/tablet, phone, printers, copiers, and wireless devices. DULUTH interacts with a Global Service Desk and provides data and status for regional enterprise services.
Install, operate, maintain, repair, and modify end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios. Perform a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshoot and solve technical issues related to end user equipment hardware and software. Ensure customer satisfaction is achieved.
5+ years experience in a technical support role. Associates’ degree in a related field (2 years of additional experience may be substituted for the degree requirement). DoD 8570 IAT I certification desired. Experience with Comdial key systems, Nortel Meridian PBX systems, and Lucent ISDN telephones. Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.
Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.