Abacus Technology

  • Telephony System Administrator (Intelligence Community / Duluth)

    Job Locations US-MD-Fort Meade
    Posted Date 8 months ago(2/13/2018 10:39 AM)
    Job ID
  • Overview

    Abacus Technology is seeking a Telephony System Administrator to provide support for Cisco Unified Communications Manager and related systems.  This is a full-time position.


    DULUTH EIT SERVICES:  Abacus Technology is hiring immediately for a recently-awarded large, long-term program.  Full Scope Polygraph is required. Abacus has been selected as a subcontractor to provide regional enterprise IT services and devices to the end-user workforce of a large Government agency located across the Northeastern United States. IT Services include campus area networks and local area networks supporting end user desktop/laptop/tablet, phone, printers, copiers, and wireless devices. DULUTH interacts with a Global Service Desk and provides data and status for regional enterprise services.


    Provide overall system administration for an enterprise wide Cisco Unified Communications Manager and related systems.  Plan regular maintenance tasks including updates and upgrades.  Maintain current and accurate documentation of system configurations.  Design, administer, and analyze corporate dial plans and traffic routes for voice network structure.  Administer and monitor voice systems for performance and SLA attainment.  Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.


    5-10 years experience in a system administrator role.  Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university (5 additional years of system administration experience may be substituted for degree requirement).  DoD 8570 ITA II certification preferred.  Experience with the configuration and administration of common TDM and VOIP telephone call manager systems, such as the Nortel Meridian line of PBXs and Cisco Unified Call Manager.  Large-scale implementation experience with Cisco Voice in a multi-cluster environment and data networking infrastructure.  Working knowledge of H.323 and SIP.  Familiar with Cisco UCS platforms, voice gateways, virtualization, and ESXi.  Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.


    Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.




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