Abacus Technology is seeking a Telephony Systems/Hardware Engineer to provide phone or in-person support for a variety of IT issues within an enterprise environment. This is a full-time position.
DULUTH EIT SERVICES: Abacus Technology is hiring immediately for a recently-awarded large, long-term program. Full Scope Polygraph is required. Abacus has been selected as a subcontractor to provide regional enterprise IT services and devices to the end-user workforce of a large Government agency located across the Northeastern United States. IT Services include campus area networks and local area networks supporting end user desktop/laptop/tablet, phone, printers, copiers, and wireless devices. DULUTH interacts with a Global Service Desk and provides data and status for regional enterprise services.
Conduct site surveys. Assess and document current site network configuration and site-unique requirements. Recommend specifications for hardware acquisitions. Prepare engineering plans and site installation Technical Design Packages. Develop hardware installation schedules based upon set-up, integration, and test timelines. Prepare drawings documenting as-built configurations at each site. Prepare site installation and test reports. Configure computers, communications devices, and peripheral equipment. Train site personnel in proper use of hardware. Prepare installation guides, field test procedures, and troubleshooting guides. Provide overall system administration for an enterprise wide Cisco Unified Communications Manager and related systems. Plan regular maintenance tasks including updates and upgrades. Maintain current and accurate documentation of system configurations. Design, administer, and analyze corporate dial plans and traffic routes for voice network structure. Administer and monitor voice systems for performance and SLA attainment. Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.
7+ years experience as a hardware engineer analyzing complex hardware systems for IT solutions. Bachelor’s degree in a related field (5 years additional experience in hardware engineering may be substituted for degree). DoD 8570 IAT Level II certification. Solid customer service and communication skills are critical as well as the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner. Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.
Applicants selected will be subject to a U.S. government security investigation and/or polygraph examination and must meet eligibility requirements for access to classified information.