Abacus Technology is seeking a Service Desk Coordinator to lead and coordinate the day to day Service Desk operations, and assist in adjusting the ticketing system to provide necessary information and metrics about tickets and workflow in Serena Business Manager application. The Service Desk Coordinator is responsible for processing incoming Human Resource, Financial Management, General Services and Technology Division service requests from customers, and assign service tickets to the applicable Executive Office Division(s). This is a full-time position at the Department of State.
6 years experience in IT industry with experience in a service or help desk environment. Bachelor’s degree in Information System Management, Computer Science or other related discipline. HDI certification preferred. Must be a team player with a can-do attitude and excellent interpersonal and communication skills. Must have working knowledge and experience in a Service Desk or Help Desk environment. Must have strong analytical, planning and organizational skills. Must be a team player with a proactive, positive “can do” attitude and a strong work ethic. Must be a US Citizen and hold an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.