Abacus Technology

Help Desk Technician (Financial/Travel System)

4 months ago
Job ID


Abacus Technology is seeking a Help Desk Technician to provide technical support for the IT Operations Support Services (ITOSS) program under the Office of the CIO at the DHS Immigration & Customs Enforcement (ICE).  This is a full-time position.


  • Provide Tier 2 support services for the Financial Management System (FFMS) and Travel Management System (CGE) including any mobile device application of the financial management and travel systems.
  • Set up user profiles, routing and accounting strings during transition and operations periods.
  • Create, modify, delete, and suspend of existing profiles, user accounts, and remove screen(s).
  • Assist program managers and program travel program personnel in setting up user profiles, routing, and accounting strings.
  • Establish new user accounts in the FFMS test instance.
  • Ensure that terminated or departed employees accounts are removed.
  • Reset account passwords as necessary for any user(s) of the system.
  • Monitor the email inbox for incoming requests access or modifications to user profiles and/or accounts.
  • Support travel management system configuration management through configuration activities and the maintenance of configuration documentation.
  • Provide yearend accounting string loading support.
  • Ensure that results from testing of major and minor releases are updated and included in SOPs and knowledge base.
  • Escalate and maintain a record with status of issues elevated to Tier 3.


5+ years experience including at least 3 years experience with financial and/or travel management systems.  Able to interact with people at all levels of an organization as well as clients and vendors.  Must be customer focused and possess a service oriented attitude.  Solid communication skills are critical.  Previous experience supporting DHS desirable.  Must be a US citizen.


Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.




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