Abacus Technology is seeking a Help Desk Technician to provide tier 2 support for the IT Operations Support Services (ITOSS) program under the Office of the CIO at the DHS Immigration & Customs Enforcement (ICE). This is a full-time position.
5+ years experience in customer/user service in providing technical support in person or over the phone. Associates degree in a related field desired. Previous experience in a help desk environment preferred. Able to interact with people at all levels of an organization as well as clients and vendors. Must be customer focused and possess a service oriented attitude. Solid communication skills are critical. Previous experience supporting DHS desirable. Must be a US citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.