Abacus Technology is seeking a Service Desk Manager to oversee a team providing enterprise level technical support for the Office of the CIO (OCIO) at the Defense Security Service (DSS). This is a full-time position.
10+ years experience including at least 5 years experience as a technician providing service desk or desktop engineering support. Bachelor’s degree in a related field desired. Experience managing a team of at least 20 in support of IT Service Desk, Desktop Engineering, and Unified Communications requirements. Experience supporting VIPs and Senior Government Executives customers with information technology requirements. Experience managing remote teams and supporting remote users. Experience as a technician performing operating and performing advanced configurations with System Center Configuration Manager (SCCM) is desired. Experience implementing process improvements or automations within an IT Service Desk, Desktop Engineering, or Unified Communications environment is desired. Must have extensive experience with desktop and server hardware and operating systems. Experience managing help desk/service desk operations at the tier 1 and 2 levels. Experience with application support for MS Office, COTS, and proprietary applications. Familiar with diagnostic utilities. Demonstrated progressive experience in the management of a technical support team. Must have solid relationship management and performance management skills. Able to motivate and direct staff members and subordinates. Exceptional written and oral communication skills. Able to effectively prioritize and execute tasks in a high-pressure environment. Must be a US Citizen and hold an active Top Secret clearance with SCI eligibility.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.